With 3D content, customers can virtually try on shoes or eyewear, visualize what an item will look like in their own space, or virtually rotate and zoom in on the product from any direction to see features that might be missed through traditional photography.
Frequently asked questions
Everything you need to know
General
Customers get a richer, more immersive experience to learn about your products.
- Increase in Sales
- Higher Conversion Rate
- Increased Customer Engagement
- Boosts Brand Awareness
- Differentiate from the Competition
Yes of course. We are using Amazon technology to create the 3Ds, that must be approved by Amazon. Our 3D scanning service is designed to meet Amazon’s strict standards, ensuring that your digital models are of the highest quality and fully optimized for e-commerce.
Yes, in both. You can create 3D models whether you have a Seller Central or Vendor Central account.
The Selling Partner must be registered for the product’s brand in brand registry
Products eligible for 3D scanning must have a 3D Customer Experience (like View-in-3D or AR Virtual Try-On) and be registered in Amazon’s Brand Registry. Products already scanned by another partner or with complex textures might not be suitable.
If you have any doubts about whether your products are eligible for 3D creation, please contact us.
Products already scanned by another partner or with complex textures might not be suitable. Products with the following characteristic are less likely to be successfully modeled: large amounts of dense fur or hair, very complex geometries or textures, multiple objects (sets), multiple layers of transparency.
If you have any doubts about whether your products are eligible for 3D creation, please contact us.
We handle the entire process, from scanning to delivering the final model, offering a smooth experience that elevates your presence on Amazon.
- Preparation for 3D Scan: We’ll clean and prep your product, ensuring it’s free of dust and wrinkles, and position it for optimal capture.
- Professional Lighting: Your product will be lit according to Amazon’s standards for accurate scanning.
- 3D Scan: Using Amazon’s 3D capture technology, we’ll scan your product.
- Upload for Processing: The scan will be uploaded to Amazon, and the 3D model will appear on your product listing after processing.
We provide services in the United States, Canada, Europe, the UK, all of Latin America, Egypt, and the Middle East, with local teams. If you need to create 3D images outside of these regions, please contact us.
We provide services in the United States, Canada, Europe, the UK, all of Latin America, Egypt, and the Middle East, with local teams. If you need to create 3D images outside of these regions, please contact us.
About the Process
- Choose your plan: Choose your plan based on the number of products you want us to create. You can make the payment directly or contact us for assistance in making your decision.
- Ship your products: To create 3D videos and images, we need to receive the products at our offices to ensure the best quality. We have local shipping locations available in your country. Once the 3D images are created, we can return the products to you, donate them, or dispose of them, depending on your preference. However, if you have very large and/or heavy products, or if you’re unable to send them, we can offer customized solutions tailored to your needs. Contact us
- Creation of the 3Ds: Our team creates 3D images from videos we produce or receive from the client, utilizing technology certified and approved by Amazon. Our specialized team handles the entire process from start to finish. We will professionally light and scan your product, ensuring it’s ready to be used in your Amazon listing
- Amazon Publication: Once we’ve uploaded the material to the client’s Amazon account, it will be approved, and you can start enjoying 3D images on your listings. For this process, brands must grant us limited access to their Seller or Vendor Central account in order to upload assets. Amazon’s approval typically takes 5 to 8 business days, although according to their legal terms, it may take 3 to 4 weeks.
To create 3D videos and images, we need to receive the products at our offices to ensure the best quality. We have local shipping locations available in your country. Once the 3D images are created, we can return the products to you, donate them, or dispose of them, depending on your preference.
If you have very large and/or heavy products, or if you’re unable to send them, we can offer customized solutions tailored to your needs. Contact us
Once the 3D images are created, we can return the products to you, donate them, or dispose of them, depending on your preference.
Normally, brands send the products to our offices by their own means, but we can also handle the pickup and subsequent return. For this, we will send a quote that must be approved by the client
In most cases, we can identify products that may not be suitable for 3D scanning and will notify you in advance. However, once submitted, Amazon will still attempt to model and scan the product.
Please note that not all 3D scans will result in a usable model. If a scan fails during the capture process or Amazon’s internal processing, it indicates that the product may not be a good candidate for 3D scanning.
3D scans are a complimentary service, independent of any other purchases. Therefore, we are unable to offer refunds on other services in the event of a failed 3D scan.
Yes, you will need to grant our agency permission to “Create 3D Models” within your Seller or Vendor Central account. We will provide you with our agency’s email address for this purpose.
We provide services in the United States, Canada, Europe, the UK, all of Latin America, Egypt, and the Middle East, with local teams. If you need to create 3D images outside of these regions, please contact us.
About Us
We are Amazon business experts and part of the Azz Group. We currently collaborate with major clients such as P&G, Henkel, PepsiCo, Hershey’s, and others.
Our 3D scanning service is specifically designed to meet Amazon’s strict standards, guaranteeing high-quality, e-commerce-optimized digital models. We handle the entire process, from scanning to final model delivery, ensuring a smooth experience that elevates your presence on Amazon.
We manage over $500 million in annual sales for our clients on Amazon and have more than 50 employees dedicated to Amazon and other marketplaces. We have our own proprietary technology for Amazon management and international operational capabilities.
There are several ways to order the different packs:
- Credit card payment via Stripe directly through the website
- Bank transfer (please contact us)
For any questions or if you need a customized proposal, feel free to contact us
You can contact us through the form or via the following emails:
General Contact:
info@azzcreative.com
Sales Team:
sales@azzcreative.com
